隐私政策

更新日期:2025年03月27日

生效日期:2025年03月31日

本《隐私政策》(以下称“本政策”)适用于由深圳市运通天下科技有限公司(以下称“我们”)为您提供的《POWAFREE Solar Hub》应用及其服务(以下通称“产品”)。

我们重视您的隐私保护,并深知个人信息对您的重要性。我们将通过本政策向您说明该产品将会如何收集、使用和存储您的个人信息、我们会如何保护您的个人信息以及您享有何种权利。请您在使用产品前,仔细阅读并了解本政策。重点内容我们已经以粗体字加下划线表示,希望您特别关注。一旦您开始使用本产品,即表示您同意我们按照本政策处理您的相关信息。

本政策将帮助您了解以下内容:

  1. 我们如何收集和使用您的个人信息
  2. 我们如何共享、转让、公开披露您的个人信息
  3. 我们如何存储您的个人信息
  4. 我们如何保护您的个人信息
  5. 我们如何使用 Cookie 和同类技术
  6. 我们如何处理未成年人的个人信息
  7. 您如何行使管理个人信息的权利
  8. 本政策如何更新
  9. 如何联系我们

需要特别说明的是,本政策不适用于其他第三方向您提供的软件、产品或服务。

一、我们如何收集和使用您的个人信息

个人信息是指以电子或者其他方式记录的能够单独或者与其他信息结合识别特定自然人身份或者反映特定自然人活动情况的各种信息。我们仅会出于本政策所述的以下目的,收集和使用您的个人信息:

(一)为向您提供产品核心功能须收集和使用您个人信息的情形

为实现本产品的核心业务功能,我们可能需要向您收集个人信息。以下将详细列出本产品的核心业务功能及为实现该功能所需收集的个人信息,若您拒绝收集,则无法使用本产品。

核心业务功能 功能说明 需要收集的信息
用户账户注册 您首先需要注册一个本产品的用户账户以开始本产品的使用 您的电子邮箱、密码、拟使用的账户名。我们会在您忘记密码后需要找回密码时,发送验证码到您的电子邮箱,验证您的身份,以完成找回密码功能。
个人信息 您需要填写必要个人信息来更好地体验我们的产品。 您需要填写您所在地区的信息,用于您购买的产品与您的账户进行注册与绑定。

(二) 为向您提供产品附加功能须收集和使用您个人信息的情形

为了向您提供更优质的产品和服务,我们可能需要收集下述信息。如果您拒绝提供下述信息,不影响您正常使用第(一)项所描述的产品核心业务功能,但我们无法向您提供某些特定功能和服务。

附加业务功能 功能说明 需要收集的个人信息
数据备份 我们将会备份您使用我们的产品时产生的数据到服务器。 我们将会备份您使用我们产品时产生的光伏发电量、产品输出电量、CO2减碳量、创造价值数据到我们的服务器上,保证您在清除应用数据或者卸载应用程序后,重新登录可以获取到您的历史记录。当然您可以选择不保存数据到服务器,我们将不上传您的这些数据。

(三) 权限调用说明

此外,在您使用App时可能会触发以下设备权限。为使您更好地管理您的信息,我们会在产品使用过程权限申请时同步告知您该权限的使用目的,以及如您不开启该权限可能对您使用服务的影响,请您仔细查阅。您在使用特定功能前,可选择是否授权开通以下权限。同时,您可以随时通过设备权限设置页面自己更改授权情况。

手机权限 使用说明
读写外部存储空间(Android) 用于在用户设置表盘图片时读取手机上的图片;当用户分享图片时,用于将图片保存在用户手机中。
位置权限 Android手机开启蓝牙扫描时的必备权限,我们需要打开您的手机蓝牙,并通过蓝牙将联网信息发送到设备,以完成设备的联网功能;
访问相机 用于扫描二维码设备。
软件安装列表 用于第三方登陆,判断用户是否安装应用。

(四) 第三方网站与服务

我们的隐私政策不适用于第三方提供的产品或服务。取决于您所使用的《POWAFREE Solar Hub》应用的产品或服务,其中可能包括第三方的产品或服务。当您使用这些产品或服务时,也可能收集您的信息(包括您手机的IP、IMSI、IMEI、MAC、定位)。因此,我们强烈建议您花时间阅读这些第三方的隐私政策,就像阅读我们的政策一样。我们不对第三方如何使用他们向您收集的个人信息负责,也不能控制其使用。我们的隐私政策不适用通过我们的服务链接的其他网站。

以下提供了当您使用上述特定产品或服务时,适用于第三方条款和隐私:

服务类型:统计数据与分析

收集信息类型:会收集您的设备信息,包括设备属性信息(硬件型号、广告标识符IDFA、供应商标识符IDFV、匿名设备标识符OAID、Android ID)。

日志数据服务提供商:

腾讯Bugly的隐私政策:https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

MobTech的隐私政策:https://www.mob.com/about/policy

(五) 征得授权同意收集、使用您个人信息的例外

您充分了解,根据相关法律法规的规定,在以下情形中,我们收集、使用个人信息无需征得您的授权同意:

  • 与国家安全、国防安全直接相关的;
  • 与公共安全、公共卫生、重大公共利益直接相关的;
  • 与犯罪侦查、起诉、审判和判决执行等直接相关的;
  • 出于维护您或其他个人的生命、财产等重大合法权益但又很难得到本人同意的;
  • 所收集的个人信息是您自行向社会公众公开的;
  • 从合法公开披露的信息中收集到您的个人信息,如从合法的新闻报道、政府信息公开等渠道;
  • 根据您的要求签订和履行合同所必需的;
  • 用于维护本产品和相关服务的安全稳定运行所必需的,例如发现、处置产品或服务的故障;
  • 法律法规规定的其他情形。

(六) 个人信息的使用规则

  1. 我们会根据本政策的约定对所收集的个人信息进行使用。
  2. 您根据本政策所提供的或同意我们收集的您的个人信息,将在您使用本产品期间持续授权我们使用。在您注销账号并通知我们时,我们停止使用并删除您的个人信息或进行匿名化处理。
  3. 当我们将您的个人信息用于本政策未载明的其他用途,或者将基于特定目的收集而来的信息用于其他目的时,会事先征求您的同意。

二、 我们如何共享、转让、公开披露您的个人信息

(一) 共享

我们不会与任何公司、组织和个人分享您的个人信息,但以下情况除外:

  1. 在事先获取您明确同意或授权的情况下共享;
  2. 根据适用的法律法规、法律程序的要求、政府主管部门的强制性要求或司法裁决而需要共享;
  3. 在法律法规要求或允许的范围内,为了维护我们、您及其他用户或社会公众的利益、财产或安全免遭损害而有必要提供;
  4. 只有共享您的信息,才能实现我们的产品功能或向您提供您需要的服务;
  5. 与我们的品牌许可方共享:按照法律要求,商标许可人应当对使用其商标的被许可人的商品或服务质量进行监督。为保障商标许可人履行前述法定义务,我们可能会与我们的商标许可人共享您的某些个人信息,以便许可人进行产品或服务质量的监控、了解并分析产品或服务的使用状况和客户感受,判断产品的研发和设计改进方向;
  6. 与我们的关联公司共享:您的个人信息可能会在我们的关联公司之间共享。我们只会共享必要的个人信息,且这种共享受到本政策所声明目的的约束。我们的关联公司如要改变个人信息的处理目的,将再次征求您的授权同意;
  7. 与授权合作伙伴共享:仅为实现本政策中声明的目的,我们的某些服务将由授权合作伙伴提供。我们可能会与合作伙伴共享您的某些个人信息,以保障为您提供的服务顺利完成。我们仅会出于合法、正当、必要、特定、明确的目的共享您的个人信息,并且只会共享提供服务所必要的个人信息。同时,我们会与合作伙伴签署严格的保密协定,要求他们按照本政策以及其他任何相关的保密和安全措施来处理您的个人信息。我们的合作伙伴无权将共享的个人信息用于任何其他用途。

目前,我们的授权合作伙伴包括以下类型:

  • 供应商、服务提供商和其他合作伙伴。我们将信息共享给支持我们产品功能的供应商、服务提供商和其他合作伙伴,这些支持包括提供技术基础设施服务、数据处理、开展营销活动、进行产品或服务质量监控、分析我们产品或服务的使用方式、衡量广告和服务的有效性、提供客户服务、支付便利或进行学术研究和调查。
  • 广告、分析服务类的授权合作伙伴。除非得到您的许可,否则我们不会将您的个人身份信息(指可以识别您身份的信息,例如姓名或电子邮箱,通过这些信息可以联系到您或识别您的身份)与提供广告、分析服务的合作伙伴分享。我们会向这些合作伙伴提供有关其广告覆盖面和有效性的信息,而不会提供您的个人身份信息,或者我们将这些信息进行汇总,以便它不会识别您个人。

(二) 转让

我们不会将您的个人信息转让给任何公司、组织和个人,但以下情况除外:

  1. 事先获得您明确的同意或授权;
  2. 根据适用的法律法规、法律程序的要求、政府主管部门的强制性要求或司法裁决所必须的情况进行转让;
  3. 在涉及合并、收购或破产清算时,如涉及到个人信息转让,我们会要求新的持有您个人信息的公司、组织继续受本政策的约束,否则,我们将要求该公司、组织重新向您征求授权同意。

(三) 公开披露

我们仅会在以下情况下,公开披露您的个人信息:

  1. 事先获得您明确的同意或授权;
  2. 根据适用的法律法规、法律程序的要求、政府主管部门的强制性要求或司法裁决所必须的情况下,我们可能会依据所要求的个人信息类型和披露方式公开披露您的个人信息。在上述情况发生时,我们会要求披露请求方必须出具与之相应的有效法律文件,并对被披露的信息采取符合法律和业界标准的安全防护措施。

(四) 共享、转让、公开披露个人信息时事先征得授权同意的例外

根据相关法律法规的规定,在以下情形中,我们可以在不征得您的授权同意的情况下共享、转让、公开披露您的个人信息:

  • 与国家安全、国防安全有关的;
  • 与公共安全、公共卫生、重大公共利益有关的;
  • 与犯罪侦查、起诉、审判和判决执行等有关的;
  • 出于维护您或其他个人的生命、财产等重大合法权益但又很难得到本人同意的;
  • 您自行向社会公众公开的个人信息;
  • 从合法公开披露的信息中收集到的个人信息的,如合法的新闻报道、政府信息公开等渠道。

根据法律规定,若我们对个人信息采取技术措施和其他必要措施进行去标识化处理,且确保数据接收方无法复原并重新识别个人信息主体的,对此类数据的共享、转让、公开披露将无需另行向您通知并征得您的同意。

三、 我们如何存储您的个人信息

1. 存储地点

按照法律法规的要求,我们将在中华人民共和国境内和欧洲地区收集和产生的个人信息,存储在中华人民共和国或欧洲地区境内。

在法律允许或获得您授权同意的情况下,您的个人信息可能会被转移到中华人民共和国或其他境外,在此类情况下,我们会确保您的个人信息得到在中华人民共和国境内足够同等的保护。例如,我们会请求您对跨境转移个人信息的同意,或者在跨境数据转移之前实施数据去标识化等安全举措。

2. 存储时间

我们将只在您的帐户有效期内或者在向您提供产品相关服务和技术支持所需的期限内保留您的信息。我们还将在为遵守适用的法律义务、解决争议以及执行协议而必要的期限内保留您的个人信息。

对于超出期限的个人信息,我们会立即删除或做匿名化处理。

四、 我们如何保护您的个人信息

我们已使用符合业界标准的安全防护措施保护您提供的个人信息,防止数据遭到未经授权访问、公开披露、使用、修改、损坏或丢失。我们会采取一切合理可行的措施,保护您的个人信息。例如,在传输敏感信息时,我们使用加密来保护您信息的安全;我们会使用受信赖的保护机制防止数据遭到恶意攻击;我们会部署访问控制机制,确保只有授权人员才可访问个人信息;以及我们会举办安全和隐私保护培训课程,加强员工对于保护个人信息重要性的认识。

我们会采取一切合理可行的措施,确保未收集无关的个人信息。我们只会在达成本政策所述目的所需的期限内保留您的个人信息,除非需要延长保留期或受到法律的允许。

互联网并非绝对安全的环境,没有任何产品、服务或数据传输可以保证 100% 安全。如果不幸发生个人信息安全事件,我们将按照法律法规的要求,及时向您告知:安全事件的基本情况和可能的影响、我们已采取或将要采取的处置措施、您可自主防范和降低风险的建议、对您的补救措施等。我们将及时将事件相关情况以邮件、信函、电话、推送通知等方式告知您;难以逐一告知个人信息主体时,我们会采取合理、有效的方式发布公告。 同时,我们还将按照监管部门要求,主动上报个人信息安全事件的处置情况。

五、 我们如何使用 Cookie 和同类技术

Cookie

为帮助您获得更好的网站访问体验,我们会使用Cookie,例如 Google Analytics 和 DoubleClick cookie,以存储和帮助跟踪关于您的信息。Cookie 是从网络服务器发送到您的浏览器并存储在您的计算机或移动设备上的小数据文件,通常包含标识符、站点名称以及一些号码和字符。借助Cookie,我们能够保存您的偏好等数据,使得您无需在每次访问时都要重新输入;同时,我们还可能利用上述技术获取的流量模式、访问模式等信息,来简化网站浏览、进行产品推荐以及帮助设计我们的网站以让您的体验更高效、更愉悦。

我们不会将 Cookie 用于本政策所述目的之外的任何用途。您可根据自己的偏好管理或删除 Cookie。有关详情,请参见 AboutCookies.org。大部分网络浏览器都设有阻止Cookie的功能,您可以通过浏览器设置选项清除计算机上保存的所有Cookie,或使用浏览器的无痕浏览设置来访问我们的网站,但如果您这么做,可能会导致则您需要在每一次访问我们的网站时都需要亲自更改用户设置。

六、 我们如何处理未成年人的个人信息

我们非常重视对未成年人个人信息的保护。如果您是年满14周岁的未成年人,在使用本产品前,请您务必在监护人的陪同下阅读本政策,并确保已征得您的监护人明确同意后,方可使用本产品并向我们提供您的个人信息。对于经监护人同意使用我们的产品或服务而收集未成年人个人信息的情况,我们只会在法律法规允许、监护人明确同意或者保护未成年人所必要的情况下使用或披露此信息。

我们不会寻求收集未满 14 岁的未成年人的信息。未满14 岁的用户不应通过本产品提供任何信息。如果我们获知未满14 岁的未成年人通过本产品提交了个人信息,我们将会采取适当的步骤尽快删除该信息且不会将该信息用于任何目的。

七、 您如何行使管理个人信息的权利

(一) 按照法律、法规及相关国家标准的要求,我们保障您对自己的个人信息行使以下权利:

1. 访问和更正您的个人信息

除法律法规另有规定外,您有权随时访问您的个人信息。当您发现我们处理的关于您的个人信息有错误时,您有权要求我们做出更正。您可以通过如下方式,访问和修改您的个人信息:

a、 您的个人信息:打开《POWAFREE Solar Hub》应用 -> 找到“我的” -> 点击顶部头像处 -> 修改个人信息

2. 删除您的个人账号

您可以通过如下方式直接删除您的个人账号与个人备份信息。

a、 您的备份信息: 打开《POWAFREE Solar Hub》应用 -> 找到“我的” -> “注销账号” 我们将删除您的账号与备份数据。

在以下情形中,您可以向我们提出删除个人信息的请求:

  • 如果我们处理个人信息的行为违反法律法规;
  • 如果我们收集、使用您的个人信息,却未征得您的同意;
  • 如果我们处理个人信息的行为违反了与您的约定;
  • 如果您不再使用我们的产品或服务,或您注销了账号;
  • 如果我们不再为您提供产品或服务。

若我们决定响应您的删除请求,我们还将同时通知从我们获得您的个人信息的实体,要求其及时删除,除非法律法规另有规定,或这些实体获得您的独立授权。

当您从我们的产品中删除信息后,我们可能不会立即从备份系统中删除相应的信息,但会在备份更新时删除这些信息。

3. 改变您授权同意的范围或撤回您的授权

每个业务功能需要一些基本的个人信息才能得以完成(见本政策第一条)。您可以通过删除信息、关闭特定功能、进行隐私设置等方式给予或撤回您的授权同意。

但请您理解,当您撤回同意或授权后,我们无法继续为您提供撤回同意或授权对应的服务,也不再处理您相应的个人信息。但您撤回同意或授权的决定,不会影响此前基于您的授权而开展的个人信息处理。

4. 注销您的用户账户

如果您希望注销您的用户账户,您可通过在《POWAFREE Solar Hub》应用内,找到“我的” -> “注销账户”,或者通过“如何联系我们”中列出的联系方式向我们提出账户注销要求,我们将在验证您的身份并清理账户中的资产(如有)后,为您提供账号注销服务。账户注销成功后,我们将停止为您提供产品或服务,并根据适用法律法规的要求删除您的个人信息或做匿名化处理。

(二) 我们如何响应您的上述请求

除了以上方式外,您还可以通过“如何联系我们”中列出的方式向我们提出上述请求。

为保障安全,您可能需要提供书面请求,或以其他方式证明您的身份。我们会在收到您的请求并验证您的身份后的15天内处理您的请求。

对于您合理的请求,我们原则上不收取费用,但对多次重复、超出合理限度的请求,我们将视情收取一定成本费用。对于那些无端重复、需要过多技术手段(例如,需要开发新系统或从根本上改变现行惯例)、给他人合法权益带来风险或者非常不切实际(例如,涉及备份中信息)的请求,我们可能会予以拒绝。

在以下情形中,按照法律法规要求,我们将无法响应您的请求:

  • 与国家安全、国防安全直接相关的;
  • 与公共安全、公共卫生、重大公共利益直接相关的;
  • 与犯罪侦查、起诉、审判和判决执行等直接相关的;
  • 有充分证据表明您存在主观恶意或滥用权利的;
  • 响应您的请求将导致您或其他个人、组织的合法权益受到严重损害的;
  • 涉及商业秘密的。

八、 本政策如何更新

我们保留根据业务调整、法律法规或政策的变化而不时更新或修改本政策的权利。未经您明确同意,我们不会削减您按照本政策所应享有的权利。如果我们对本政策作出任何重大变更,我们会在该等变更生效之前通过客户端推送通知、弹窗形式或者发送电子邮件等方式告知您,以便您能及时了解该等变更。若您不同意修改后的本政策,您有权并应立即停止使用本产品。

本政策所指的重大变更包括但不限于:

  • 我们的产品或服务模式发生重大变化。如产品业务功能、处理个人信息的目的、处理的个人信息类型、个人信息的使用方式等;
  • 我们在所有权结构、组织架构等方面发生重大变化。如业务调整、破产并购等引起的所有者变更等;
  • 您参与个人信息处理方面的权利及其行使方式发生重大变化;
  • 我们负责处理个人信息安全的责任部门、联络方式及投诉渠道发生变化时;
  • 个人信息安全影响评估报告表明存在高风险时。

我们会将本政策的旧版本存档,供您查阅。

九、 如何联系我们

如果您对本政策有任何疑问、意见或建议,可以通过以下方式与我们联系:

  1. 发送电子邮件至:support@bigblue-tech.com
  2. 发送信件至:深圳市南山区桃园街道留仙大道4093号南山云谷创新产业园山水楼A座4层401 - 415,邮编:518000

我们设立了个人信息保护专职部门,将在收到您提出的疑问、意见或建议后及时处理您的问题。一般情况下,我们将在15天内回复。

我们的注册地址为:深圳市南山区桃园街道留仙大道4093号南山云谷创新产业园山水楼A座4层401 - 415。如果您对我们的回复不满意,特别是如果我们的个人信息处理行为损害了您的合法权益,您还可以通过向被告住所地有管辖权的法院提起诉讼来寻求解决方案。

Privacy Policy

Updated on: March 27, 2025

Effective from: March 31, 2025

This Privacy Policy ("Policy") applies to the POWAFREE Solar Hub application and its services ("Product") provided by SHENZHEN OVEROCEAN TECHNOLOGY LIMITED. ("we", "us", or "our").

We highly value your privacy and understand the importance of personal information. This Policy explains how we collect, use, and store your personal data, how we protect it, and your rights regarding your personal information. Please read this Policy carefully before using our Product. By using our Product, you agree to the terms of this Policy.

This Policy will help you understand:

  1. How we collect and use your personal information
  2. How we share, transfer, and disclose your personal information
  3. How we store your personal information
  4. How we protect your personal information
  5. How we use Cookies and similar technologies
  6. How we handle minors’ personal information
  7. How you can manage your personal information rights
  8. How this Policy is updated
  9. How to contact us

Note: This Policy does not apply to software, products, or services provided by third parties.

1. How We Collect and Use Your Personal Information

Personal information refers to various types of information recorded electronically or otherwise that can, either alone or in combination with other information, identify a specific natural person or reflect specific natural person activity.

We will only collect and use your personal information for the purposes described in this Policy as follows:

(1) When We Need to Collect and Use Your Personal Information to Provide Core Product Functions

To enable the core business functions of this Product, we may need to collect your personal information. The core functions and the personal information required to implement them are listed below. If you refuse to provide such information, you will not be able to use this Product.

Core Business Function Description Information Collected
User Account Registration You must first register a user account to begin using the Product Your email address, password, and desired username. If you forget your password, a verification code will be sent to your email to verify your identity and help recover your password.
Personal Information You need to fill in the necessary personal information to enhance your experience Your region, for the purpose of registering and binding your purchased product to your account.

(2) When We Need to Collect and Use Your Personal Information to Provide Additional Features

To offer better products and services, we may collect the following information. If you refuse to provide it, it will not affect your ability to use the core business functions described above, but some specific features and services may not be available.

Additional Feature Description Personal Information Collected
Data Backup We will back up the data generated during your use of our products to our server Data such as solar power generation, product output, CO₂ emissions reduced, and value created will be backed up to our server. This ensures that your historical records are available even after clearing app data or uninstalling the app. You may choose not to store this data on our server; in that case, we will not upload it.

(3) Explanation of Permission Requests

When using the App, you may trigger the following device permissions. To help you manage your information, we will inform you of the purpose of each permission when requested and explain the impact of not enabling it. You may choose whether or not to grant these permissions before using specific features. You can also change permissions anytime via your device settings.

Device Permission Usage Description
Read/Write External Storage (Android) Used to read images from the device when setting a watch face; also used to save shared images to your device.
Location Access Required when Bluetooth scanning is enabled on Android devices. We need to turn on your Bluetooth and send network information to your device to complete network configuration.
Camera Access Used to scan QR codes.
Access to Installed Apps Used for third-party login to determine whether certain apps are installed.

(4) Third-Party Websites and Services

Our Privacy Policy does not apply to third-party products or services. Depending on which features of the POWAFREE Solar Hub app you use, you may access third-party products or services. These third parties may also collect your personal information (including your device’s IP address, IMSI, IMEI, MAC address, location, etc.).

We strongly recommend that you carefully read the privacy policies of these third parties. We are not responsible for how they use your personal data, nor can we control their practices. Our Privacy Policy does not apply to websites linked via our services.

Third-party services and applicable terms:

  • Service Type: Data Statistics & Analytics
  • Information Collected: Device information, including hardware model, advertising ID (IDFA), vendor ID (IDFV), anonymous ID (OAID), and Android ID.
  • Service Providers:
    • Tencent Bugly Privacy Policy
    • MobTech Privacy Policy

(5) Exceptions to Consent for Collecting and Using Personal Information

You fully understand that under relevant laws and regulations, we may collect and use your personal information without your prior authorization in the following situations:

  • Related to national security or defense;
  • Related to public safety, public health, or significant public interest;
  • Related to criminal investigation, prosecution, trial, and enforcement of judgments;
  • For the protection of vital interests such as life or property, when it is difficult to obtain your consent;
  • Where the personal information is publicly disclosed by yourself;
  • Where the personal information is collected from legally disclosed sources (e.g., news reports, government information disclosure);
  • Where it is necessary to sign and perform a contract at your request;
  • Where it is necessary to ensure the safe and stable operation of the Product and services, such as detecting and handling faults;
  • Other circumstances stipulated by laws and regulations.

(6) Rules for Using Personal Information

  1. We will use the personal information we collect in accordance with the purposes described in this Policy.
  2. Your authorization to use your personal information continues during your use of the Product. If you cancel your account and notify us, we will stop using and delete or anonymize your personal information.
  3. If we use your personal information for purposes not covered in this Policy, or use information collected for specific purposes for other purposes, we will obtain your prior consent.

2. How We Share, Transfer, and Publicly Disclose Your Personal Information

(1) Sharing

We do not share your personal information with any company, organization, or individual, except in the following situations:

  1. When we have obtained your explicit consent or authorization in advance;
  2. When sharing is required by applicable laws, regulations, legal procedures, or mandatory requests from competent government authorities or judicial rulings;
  3. When it is necessary to share the information to protect the interests, property, or safety of us, you, other users, or the public within the scope permitted by laws and regulations;
  4. When sharing your information is necessary to realize the core functionality of our products or to provide the services you have requested;
  5. Sharing with our brand licensors: According to legal requirements, trademark licensors must supervise the quality of goods or services provided by licensees using their trademarks. To ensure the licensor fulfills this obligation, we may share certain personal information with our trademark licensor for purposes such as monitoring product or service quality, understanding and analyzing usage, and identifying areas for product development or improvement;
  6. Sharing with our affiliated companies: Your personal information may be shared among our affiliates. We will only share the minimum necessary personal information and the sharing will be limited to the purposes stated in this Policy. If an affiliate intends to use your personal information for other purposes, we will seek your consent again;
  7. Sharing with authorized partners: Some of our services are provided with the help of authorized partners. We may share some of your personal information with these partners to ensure that the services are provided smoothly. We will only share your information for legitimate, specific, and clear purposes and only the information necessary for service provision. We will sign strict confidentiality agreements with our partners and require them to handle your personal information according to this Policy and any other relevant confidentiality and security measures. Partners are not permitted to use the shared information for any other purpose.

Currently, our authorized partners include the following categories:

  • Suppliers, service providers, and other partners. We share information with them to support core functions of our product, such as technical infrastructure, data processing, marketing activities, monitoring product/service quality, analyzing usage, evaluating advertising/service effectiveness, customer service, payment facilitation, or academic research and surveys.
  • Advertising and analytics service partners. Unless we have your permission, we do not share personal identity information (such as your name or email address) with partners who provide advertising or analytics services. We may share aggregate data regarding the effectiveness of advertising but not in a way that identifies you.

(2) Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

  1. When we have obtained your explicit consent or authorization;
  2. When required by laws, regulations, legal procedures, mandatory requests from government authorities or judicial rulings;
  3. In the event of a merger, acquisition, or bankruptcy liquidation, if your personal information is transferred, we will require the new holder to comply with this Policy. If they are unable to do so, we will require them to seek your authorization again.

(3) Public Disclosure

We will only publicly disclose your personal information under the following circumstances:

  1. When we have obtained your explicit consent or authorization;
  2. When required by applicable laws, regulations, legal procedures, mandatory government requests or judicial rulings, we may publicly disclose your personal information in accordance with the requested data types and disclosure methods. In such cases, we will require the requesting party to provide valid legal documentation and take security measures that meet industry standards.

(4) Exceptions to Prior Consent for Sharing, Transfer, or Public Disclosure

According to relevant laws and regulations, we may share, transfer, or publicly disclose your personal information without your prior consent in the following cases:

  • When related to national security or national defense;
  • When related to public safety, public health, or significant public interests;
  • When related to criminal investigations, prosecutions, trials, or enforcement of judgments;
  • When it is necessary to protect the vital legal rights and interests of you or others, and it is difficult to obtain your consent;
  • When the personal information was disclosed by you to the public;
  • When the personal information is obtained from legally disclosed sources, such as legitimate news reports or government disclosures.

If we apply technical and other necessary measures to de-identify the personal information and ensure that the data recipient cannot recover or re-identify the subject, we may share, transfer, or disclose such data without notifying you or seeking your consent.

3. How We Store Your Personal Information

(1) Storage Location

According to laws and regulations, the personal information we collect and generate within the People's Republic of China (PRC) and the European region will be stored within the PRC or the European region.

If it is legally permitted or with your authorization, your personal information may be transferred to, or accessed from, outside the PRC. In such cases, we will ensure that your information receives adequate protection equivalent to that in the PRC. For example, we may obtain your consent for the cross-border transfer, or apply measures such as data anonymization before the transfer.

(2) Storage Duration

We will retain your personal information only for the period your account is active, or as long as necessary to provide you with products and related technical support.

We may also retain your personal information for the period required to comply with legal obligations, resolve disputes, and enforce agreements.

Once the retention period expires, we will delete or anonymize your personal information.

4. How We Protect Your Personal Information

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss. We take all reasonable steps to protect your data, including:

  • Using encryption to secure sensitive data during transmission.
  • Employing trusted protection mechanisms to prevent malicious attacks.
  • Deploying access control mechanisms to ensure that only authorized personnel can access your data.
  • Providing privacy and security training to employees to raise awareness of the importance of personal information protection.

We will make reasonable efforts to ensure we do not collect irrelevant personal information and retain your information only as long as necessary for the purposes described in this Policy, unless an extended retention period is required or permitted by law.

Please note that the Internet is not a completely secure environment, and no product, service, or data transmission can be guaranteed to be 100% secure.

In the unfortunate event of a personal information security incident, we will notify you as required by law. The notice will include basic information about the incident, potential impacts, measures taken or to be taken, recommendations for you to mitigate risks, and remedial actions. We may notify you by email, letter, phone, or push notification. If individual notification is not feasible, we will make a public announcement in a reasonable and effective manner.

We will also report the incident handling status to relevant regulatory authorities as required.

5. How We Use Cookies and Similar Technologies

Cookies

To enhance your experience while visiting our website, we use cookies, such as Google Analytics and DoubleClick cookies, to store and track your information.

Cookies are small data files sent by a web server to your browser and stored on your computer or mobile device. They typically contain identifiers, site names, and numbers or characters. Cookies help us save your preferences and reduce the need for repetitive input each time you visit. They also help us understand usage patterns, improve navigation, provide product recommendations, and design a more efficient and enjoyable website experience.

We will not use cookies for purposes other than those described in this Policy. You can manage or delete cookies based on your preferences. For more information, please visit AboutCookies.org. Most web browsers allow users to disable cookies. You may also delete all cookies stored on your computer or use incognito browsing. However, doing so may require you to manually change settings each time you visit our site.

6. How We Handle the Personal Information of Minors

We attach great importance to the protection of minors’ personal information. If you are a minor aged 14 or older, please read this Policy with your guardian and ensure you have their explicit consent before using our Product or providing personal information.

For minors using our services with the consent of their guardians, we will only collect, use, or disclose their personal information as permitted by law, with the guardian’s explicit consent, or as necessary to protect the minor.

We do not knowingly collect information from minors under the age of 14. If we discover that we have inadvertently collected such information, we will take appropriate steps to delete it and ensure it is not used for any purpose.

7. How You Can Exercise Your Rights Regarding Personal Information

(1) According to laws, regulations, and relevant national standards, you have the following rights with respect to your personal information:

  1. Access and Correct Your Personal Information

    Unless otherwise stipulated by laws and regulations, you have the right to access your personal information at any time. If you find that we have incorrect information about you, you have the right to request a correction. You can access and modify your personal information as follows:

    Go to the POWAFREE Solar Hub app → Tap “Me” → Tap your profile photo at the top → Edit personal information

  2. Delete Your Personal Account

    You can delete your account and backup information through the following steps:

    Open the POWAFREE Solar Hub app → Tap “Me” → Tap “Delete Account”. We will delete your account and associated backup data.

    You may also request the deletion of personal information in the following situations:

    • If our processing of personal information violates laws or regulations;
    • If we collected or used your information without your consent;
    • If our processing breaches the agreement between us;
    • If you no longer use our product or have canceled your account;
    • If we no longer provide you with services.

    If your deletion request is accepted, we will also notify third parties (if applicable) to delete the information unless otherwise required by laws or you have independently authorized them.

    Note: Deleted information may not be immediately removed from our backup systems but will be deleted during the next scheduled backup update.

  3. Change or Withdraw Your Consent

    Each function may require some basic personal information (see Section 1). You can grant or withdraw authorization by deleting data, disabling certain features, or adjusting your privacy settings.

    Please understand that if you withdraw your consent, we may no longer be able to provide you with the corresponding service, and we will stop processing your relevant personal information. However, your decision to withdraw consent will not affect the legality of prior data processing based on your authorization.

  4. Cancel Your User Account

    To cancel your account, you may:

    • Use the “Delete Account” option in the POWAFREE Solar Hub app under “Me”
    • Or contact us using the information in the “How to Contact Us” section

    Once your identity is verified and any assets in the account are cleared (if applicable), we will process your account deletion. After deletion, we will stop providing services and delete or anonymize your data according to applicable laws.

(2) How We Respond to Your Requests

Besides the above methods, you may also make requests using the contact information provided in the “How to Contact Us” section.

To ensure security, you may need to submit a written request or prove your identity through other means. We will respond within 15 days of verifying your identity.

In principle, we do not charge for reasonable requests. However, for repetitive, excessive, or unreasonable requests, we may charge a reasonable fee. We may deny requests that are unreasonably repetitive, technically infeasible (e.g., requiring major system changes), endanger others’ legitimate rights, or are impractical (e.g., involving data in backups).

According to laws and regulations, we may not respond to your request in the following cases:

  • Related to national security or defense;
  • Related to public safety, public health, or major public interests;
  • Related to criminal investigations, prosecutions, trials, or enforcement of judgments;
  • Where there is sufficient evidence of bad faith or abuse of rights;
  • If fulfilling the request would seriously harm the lawful rights and interests of you or others;
  • If it involves trade secrets.

8. How This Policy Is Updated

We reserve the right to update or revise this Policy as business practices, laws, or regulations change. We will not reduce your rights under this Policy without your explicit consent.

If we make material changes, we will notify you in advance through client notifications, pop-up windows, or email to ensure you are informed in time. If you do not agree to the revised Policy, you should stop using the Product immediately.

Material changes include but are not limited to:

  • Major changes in product or service functionality, processing purposes, personal information types, or usage methods;
  • Major changes in ownership structure or organization (e.g., business restructuring, bankruptcy, or acquisition);
  • Changes in your rights or how you exercise them;
  • Changes in the departments responsible for data protection, contact methods, or complaint channels;
  • When a personal information protection impact assessment indicates high risk.

We will archive old versions of the Policy for your reference.

9. How to Contact Us

If you have any questions, comments, or suggestions regarding this Policy, you can contact us via:

  • Email: support@bigblue-tech.com
  • Mailing address: Units 401-415, Tower A Shanshui Building, Nanshan Yun Valley Innovation Industrial Park, 4093 Liuxian Avenue, Nanshan District, Shenzhen City, Guangdong Province, China. Post Code 518000

We have a dedicated personal information protection team that will handle your inquiries promptly. In most cases, we will respond within 15 days.

Our registered address is: Units 401-415, Tower A Shanshui Building, Nanshan Yun Valley Innovation Industrial Park, 4093 Liuxian Avenue, Nanshan District, Shenzhen City, Guangdong Province, China. Post Code 518000.

If you are dissatisfied with our response—especially if our processing of personal information violates your legal rights—you may file a lawsuit with a court of competent jurisdiction where the defendant is located.